Contact

Have a question about your booking or the Berlin WelcomeCard? Here are the right contacts.

Low-angle view of the Brandenburg Gate with the Quadriga

Question about your booking

Support for bookings made through our partner GetYourGuide

Question about the card & the city

visitBerlin helps with inclusions, validity and any question about Berlin

GetYourGuide - support for your booking

Bought your Berlin WelcomeCard through GetYourGuide? The GetYourGuide team can help with payment and managing your booking. Keep the booking number from your confirmation handy. Note that the card can't be cancelled.

Open GetYourGuide support

visitBerlin - card & city

Issuer of the Berlin WelcomeCard and the official tourist information office. The right contact for questions about the card's inclusions and validity, as well as sights, public transport and events in Berlin.

Email: [email protected]
Phone: +49 30 25 00 23 33

Berlin WelcomeCard - Contact
visitBerlin - Travel advice