GetYourGuide - support for your booking
Bought your Berlin WelcomeCard through our booking partner GetYourGuide? The GetYourGuide team can help with payment, cancellation and refunds. Keep the booking number from your confirmation email handy.
Contact
Got a question about your booking or the Berlin WelcomeCard? Here you'll find the right contacts.
Question about your booking
Support for bookings made through our partner GetYourGuide
Question about the card & the city
visitBerlin helps with benefits, validity and any questions about Berlin
visitBerlin - card & city
Issuer of the Berlin WelcomeCard and the official tourist information office. Your first stop for questions about the card's benefits and validity, as well as sights, public transport and events in Berlin.
- Email: [email protected]
- Phone: +49 30 25 00 23 33